Original Equipment Manufacturers'(OEM) and Remanufactured inkjets cartridges can sometimes run into problems and where do you turn for help? Malvern has partnered with a company that understands that you need immediate assistance with troubleshoot your printing problem. We have provided a convenient link below. Just enter your printer’s manufacturer, press “go” then follow the screen by screen prompts to explain your cartridge and printing problem. You will receive step by step or video instructions to get your printer up and running in no time.