Malvern Group Cartridge Services must preauthorize all return product. For return procedures and a return authorization number, please contact Malvern’s Customer Service at 727-446-1469 / 800-537-7342 or e-mail us  . Please note that:

• Malvern will not accept any returns without a return authorization number.
• Brand name merchandise may be returned up to 30 days-25% restocking fee.
•  Compatible and remanufactured merchandise may be returned up to 90 days.
•  Merchandise which has been used, written on, marked, relabeled, not in original unmarked packaging will not be accepted.
•  Only a company check will be issued for a refund.

Every remanufactured and compatible product we sell comes with a 1 year warranty on toner/90 day warranty on inkjet’s. All OEM’s come with manufacture warranty of 30 days.  A sample of the problem must be provided to help our technicians determine the problem. Most of our remanufactured toner cartridges have a white bar code label.  We will need the three digit Warranty Code number for return.

If you should have a problem, please call Malvern at 727-446-1469 / 800-537-7342 and/or e-mail us for assistance in obtaining a “RMA” number and return instructions.

At the time you request an RMA#, you will be asked which of two options you would prefer:

1. Replacement cartridge or
2. Full refund-by company check