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To reset the drum counter:
- After installing the new drum with toner cartridge, with the front cover open, press the “OPTIONS” button.
- Press “1” to confirm you are installing new drum.
- Shut the front cover, drum unit is reset.
Video Instructions – To watch a video on installation and reset instruction for machines that use Brother TN350, TN360 & TN450 toner cartridges, please click here.
The drum for your machine has an approximate life of 12,000 pages, thus you should only have to change it every 4-5 toner cartridges used. When you do replace the drum unit, you need to reset the counter to get the light off. Once you install the toner cartridge in the new drum unit, slide the entire unit back into the machine. Don’t shut the door yet. Then press the “options” button on the dashboard of the machine. When it says “replace drum unit” hit the #1 to say yes. It will then say accepted. Shut the door and begin printing, etc.
Here are a few easy steps to reset your drum counter when installing a new drum unit in the Brother Intellifax 4100e/ 4750e/5750e.
- Once you have installed the toner into the new drum unit, place the unit back into the machine. Do not shut the front door!
- Press the clear button on the panel of the machine.
- In the screen on the panel you will see (1. Yes, 2. No) Press the #1 on the panel and that resets the drum counter.
- Close the door. You’re done.
Why reset the drum counter on your machine? If you don’t it will always say replace drum unit. Drums are costly and thus resetting the counter is import
Original Equipment Manufacturers'(OEM) and Remanufactured inkjets cartridges can sometimes run into problems and where do you turn for help? Malvern has partnered with a company that understands that you need immediate assistance with troubleshoot your printing problem. We have provided a convenient link below. Just enter your printer’s manufacturer, press “go” then follow the screen by screen prompts to explain your cartridge and printing problem. You will receive step by step or video instructions to get your printer up and running in no time.
Inkjet Cartridge Troubleshooting Support Link
Most “User’s Manuals” can be found on your manufacturers website.
Before we send out a service tech lets check a few things:
1. Does the line appear when you lay the page to be copied on the platen (flat glass)?
a. Yes – Then I suggest that you take a soft cloth and carefully clean the glass. You can use glass cleaner.
b. No – Simple things such as dust particles or white out can cause the line. Since it does happen when you copy on the platen then we must look further
2. Does the line only appear when you run the page to copy through the automatic document feeder?
a. Yes – Then you need to look to the left of the platen and clean the thin strip of glass. We have produced a video on precisely this problem, please look in our video section.
b. No – Then you have an internal problem and will probably need a service technician to go over your machine.
Linen letterhead tends to be thicker than normal laser paper and thus needs a longer period of time in the fuser area. The fuser melts the toner to the paper. To do this you can change the type of paper you are printing on each time you print by going to printing preferences section in Word. If you print mostly 20# paper and do letterhead frequently, you can designate a specified paper tray and change the default settings. For example: you can go to “Devices and Printers” click on your default printer, then look at the box that appears. It may say printer, if so click on it, then click on printing preferences. Under printing preferences, there could be a tab called “Paper Quality” under that, look for source, open the source and select the tray that you want to use for your letterhead, most people select “Manual/bypass Tray”. Select and then go to “Type or Paper Type”. Scroll through the list and select (cardstock). Once this is done, hit the apply button. You have now set your by-pass/manual tray as the default tray you will print your letterhead from. By selecting “cardstock” as a default setting, you have allowed the page to go through the fuser at a slower speed, assuring a better bond of toner to the paper. Not all versions of word will be identical to these instructions, but if you get to similar headings you should be able to change the defaults. If all else fails contact your in house IT person and tell them what you want to accomplish.
A. CF217A Toner Cartridge –Please click this link for instructions on how to install CF217A toner cartridge?
A. CF219A Drum Unit – Please click this link for instructions on how to install a CF219A Drum Unit.
Give us a call and we will help you troubleshoot your printer problems. If a phone call doesn’t solve your printer problems, we have expert technicians that we will schedule to come to your office. Our tech service most major brands of laser printer, copier or multifunction. To learn more about our printer repair service or call our office, 727-446-1469 to schedule service.
The Sherman and Clayton Antitrust Acts makes it illegal to require or force the owner of a computer printer or multifunction to use the OEM’s brand of toner supplies. If a sales or service person insists on voiding a warranty or charging you for a service call because they found out you were using a remanufactured toner cartridge please inform them that you are aware of the Sherman and Clayton Antitrust Acts.
When your empty toner cartridge arrives at our manufacturing facility, it is inspected for refurbishment. If they do not pass their standards, then they are sent to be evaluated for material recovery via recycling. Each cartridge is disassembled then sorted by materials. The materials are then recycled. To learn more about Malvern’s Recycling program.
using lab-tested components to ensure consistent OEM equivalent quality. Every empty toner cartridge is disassembled, examined, cleaned and rebuilt before it leaves our manufacturers facilities. We follow a 10-Step Remanufacturing Process to issue that we provide our customer a superior remanufactured product.
Please notify us immediately if you are not satisfied with the print quality. As long as there is toner in the cartridge and under a year old, we replace or refund. We ask that you provide a sample of the print quality so our technicians are seeing how the cartridge performed in your machine.
There should be no difference in print quality or page yield with Malvern’s remanufactured toner cartridges. Our remanufactured toner cartridges are manufactured at ISO 9001 Quality Certified Factories. Engineered under strict guidelines to perform like an OEM cartridge.
A remanufactured toner cartridge has been refurbished and reprocessed from an original equipment manufacturer (OEM) empty core. The process differs by manufacturer and materials used will varying results in quality and page yield. Our remanufactured toner cartridges are produced under stringent quality control standards to ensure consisted quality and performance. Watch our production video to see how our remanufactured toner cartridges are manufactured.